SERVICE CENTER TECHNICIAN Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 31 May 2026
Number of Jobs: 01
Hiring Entity: d.light Uganda
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| d.light Uganda |
Location: In Uganda
Job Details:
The job holder will provide excellent customer service, repair faulty customer units, manage spare part stock and meet monthly sales and revenue targets within the Service Centre in a designated region.
Roles & Responsibilities
Daily management of pending work orders and close looping with customers for delivery by service tracking desk.
Ensure all customers worked on pay post repair
Continuous ticketing training for the field team
Assigning Field Technicians for high value customers who are not able to visit the Service center.
Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.
Sustain monthly spare parts demand forecasting at the service centers.
Implementing new Out of Warrant policy with key focus on Minimum Payment Based on customer category.
Ensuring Inventory Accuracy for spares and finished goods at the service centers
Continuous monthly demand forecasting & ordering for spare parts
Ensure that spare parts are moved by consignment with accompanying accurate paper work
Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center
Circulate a monthly stock take summary, showing issued, used and any variance on spares
Any other duties that may be assigned
KPIs
Revenue
Collections
Operational Excellence
Requirements
A diploma or an equivalent in an Engineering related field
Excellent communication skills with ability to make customers feel welcome
A positive attitude and a desire to promptly resolve customer issues or complaints
Minimum of 1-2 years proven work experience as a technician or similar role (solar energy products, home electronics, mobile phone etc.)
Strong mindset for continuous improvement and meeting or exceeding expectations.
Excellent organizational, multi-tasking and time-management skills.
Application procedure
CLICK HERE TO APPLY
Posting Date: 2026-05-26
