Social Media Community Manager Job at US Embassy in Uganda

Social Media Community Manager Job

Work Hours: Full-time, 08 hours per day

Salary: Attractive

Job Deadline: 17 May 2026

Number of Jobs: 01

Hiring Entity: US Embassy in Uganda

US Embassy in Uganda

Location: In Uganda

Job Details:

U.S. Embassy Uganda

Announcement Number: Kampala-2026-009

Position Title: Social Media Community Management Coordinator (Strategic Content Coordination Assistant)

Opening Period: 05/07/2026 – 05/31/2026

Series: 6520

Grade: FSN 9/FP-5

Salary: UGX 89,024,911

For More Info: kampala_hro_lestaffservices@state.gov

Who May Apply: All Interested Applicants / All Sources

(Actual FS salary determined by Washington D.C.)

Security Clearance Required: Public Trust- Background Investigation

Duration Appointment: Indefinite subject to successful completion of probationary period.

Marketing Statement:

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Embassy provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Download: Detailed Position Description | PD – Social Media Community Management Coordinator – Kampala

Summary: The U.S. Embassy in Uganda is seeking eligible and qualified applicants for the Social Media Community Management Coordinator position in the Public Diplomacy Section.

The work schedule for this position is:

• Full Time, 40 hours per week

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) following receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No

Duties:

The Social Media Community Management Coordinator is responsible for developing and executing Embassy social media strategy across flagship platforms, requiring both strategic planning and hands-on content creation. This role demands a proactive, detail-oriented, and creative professional who will work both collaboratively with internal sections and interagency partners and independently to identify, develop, and produce compelling content that advances Embassy priorities. The coordinator will build and maintain Embassy social media properties; develop and execute a year-long editorial calendar; research and analyze evolving social media trends; actively engage with online audiences through meaningful dialogue and community management; customize content and design innovative engagement opportunities; organize and host online conversations; and provide guidance to Embassy personnel on standards, regulations, and best practices for digital engagement. This position requires regular after-hours work to respond to the global news environment and maintain continuous engagement with foreign audiences.

Qualifications and Evaluations

EDUCATION:

A university degree in Political Science, International Relations, Communications, Business, Marketing, or local equivalent is required.

Requirements:

EXPERIENCE:

Two years of experience is required in managing digital properties, including online interaction with the public and content creation in multimedia and traditional formats.

JOB KNOWLEDGE:

Must have comprehensive knowledge of the attitudes and communication preferences of target audience groups. Must understand the regional, demographic, ethnic, socioeconomic, cultural, and linguistic factors and the influence of religious, cultural, and educational institutions in shaping Ugandan opinions and preferences. Must have strong online communications and analysis skills to identify and exploit engagement opportunities. Must understand the management of digital properties and online communities, including marketing and/or advocacy campaigns. Knowledge of trends in regional and international communications patterns and how they affect the Ugandan communications landscape is required.

Evaluations: (This may be tested)

LANGUAGE:

English: Limited knowledge – speaking, reading and writing.

Luganda or Kiswahili: Limited knowledge – speaking, reading and writing.

SKILLS AND ABILITIES:

Analytic Skills: Must be able to perceive the emergence of new influencers and information consumption preferences to analyze the impact of evolving content formats and delivery channels and lead cross-section U.S. Embassy analysis to modify approaches for enhanced outcomes.

Communication and Interpersonal Skills: Must have strong interpersonal skills to maintain U.S. Embassy-wide collaboration and coordination on the use of digital tools and platforms to strengthen U.S. Embassy diplomacy in the public sphere. Must have excellent customer relations, interpersonal, and cross-cultural communication skills and be able to engage the full range of Ugandan priority audience groups through online engagement and U.S. Embassy flagship digital properties. Must have excellent written and oral communication skills, including the ability to develop, write, and edit materials for digital dissemination in both English and one of the top five local languages. Must be able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures. Must be able to interpret between English and one of the top five local languages.

Management Skills: Strong organizational skills are required, including the ability to manage multiple engagement platforms at the same time and actively engage with the public simultaneously on those platforms; incorporate strategic content from all U.S. Embassy offices and agencies; and identify and resolve, or seek assistance in resolving, problems associated with online content and engagement. Must be able to manage projects such as marketing, information, or advocacy campaigns, including associated project budgets, schedules, and daily operations to produce, adapt, and disseminate time-sensitive content.

Technical Skills: Detailed knowledge of and the ability to build out and manage U.S. Embassy flagship digital properties, including social media and mobile platforms, and develop digital tools such as games and contests are required. Must be able to use photo and video sharing sites and editing software, podcast creation tools, and other digital products. Must be fully adept at using audience analysis and analytic tools (e.g., Hootsuite, Google, and others). Good keyboarding and data entry skills and excellent familiarity with electronic discovery tools, in particular the internet, and standard information retrieval practices and procedures are required. Must have good numerical skills to be able to use and develop statistical analyses of audience segments and report on the impact of U.S. Embassy digital outreach. Thorough, detailed knowledge of various computer software programs, specifically Microsoft Word, Microsoft Excel, and graphic design, is required.