Graduate Trainee – IT Services Job at Housing Finance Bank

Graduate Trainee – IT Services Job


Work Hours: Full-time, 08 hours per day

Salary: Attractive

Job Deadline: 11 April 2025

Number of Jobs: 01

Hiring Entity: Housing Finance Bank


Housing Finance Bank

Location:  In Uganda

Job Details:

About the Company:

Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.

Job Summary:

  • To Provide 1st Line support to the Bank internal users in a re-active and pro-active manner for incidents, service requests and change requests logged with the Business Technology department.
  • This role is responsible for recording, tracking, prioritizing, escalating and resolving end user incidents, service requests and change requests in a timely manner. The role ensures efficient customer service and positive image of the IT department and the Bank at large.

Key Duties and Responsibilities:

  • Act as a single point of contact for phone calls, emails, manage calls that are logged through the Service Desk ticketing system, prioritize, escalate and resolve calls within SLA target.
  • Provides 1st line support for all IT services; troubleshoot and solve technical problems on computer hardware, software and network connectivity.
  • Provides periodic Service Desk reports on call trends.
  • Ensure updated users exist in all Bank systems (review leavers/joiners/movers’ status).
  • Follow up with IT support staff and external service providers (service resources) to ensure incidents are resolved in a timely manner and the customer communication is complete.
  • Document issue resolution processes and continuously update the knowledge database (KEDB)
  • Support the IT Change Management process with logging, tracking and reporting.

Financial Responsibility: None


Qualifications, Skills and Experience:

  • Bachelor of Computer Science / Information Technology/ Business Computing/ Information Systems or related field having obtained at least a first class or second-class upper degree and graduated by January 2025.

Skills & Experience:

  • Graduated with a bachelor’s degree within the last one year

Business Behaviours:

  • Customer service skills
  • Superior organization and communication skills, both verbal and written
  • Attention to detail
  • Positive and constructive attitude towards work
  • Good judgement
  • Ability to meet deadlines without close supervision
  • Commitment to quality
  • Impeccable integrity

Application procedure

How to Apply: Graduates who meet the requirements for the program can submit their applications with a recent CV, copies of academic transcripts and certificates in one pdf file not more than 10MBs to graduatetrainee@housingfinance.co.ug by Friday, 11th April, 2025 at 5:00pm. Note Only shortlisted candidates will be contacted. Female graduates and persons living with disabilities are encouraged to apply

Posting Date: 2025-04-07

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