Area Operations Manager Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 11 September 2026
Number of Jobs: 01
Hiring Entity: True North Uganda
 |
| True North Uganda |
Location: In Uganda
Job Details:
| Position Description | ||
| Job Title: | Area Operations Manager | |
| Reports To: | Country O&M Head | |
| Supervises: | Direct : | Indirect: |
| Field Support Engineers | Business partners and technicians in the assigned area | |
| Interacts/Interfaces with: | Internal: | External: |
| O&M; New Build; SCM; Technology; other enabling functions | Operators (customers); partners; landlords; government authorities — police, city administration, labour commissioner, and other administrative officials | |
| Job Summary | Ensure reliable and compliant tower operations by overseeing site uptime, safety standards, energy management, and maintenance activities across the assigned area. | |
| Job Purpose | Manage stakeholders and partners to optimise operational costs, maintain service levels, and support consistent customer satisfaction across the assigned area. | |
| Responsibilities | 1. Environment, Safety and Health Compliance • Build and reinforce a strong safety culture across all sites. • Monitor safety compliance and ensure adherence to all safety guidelines and procedures. • Ensure identification of safety training needs to meet compliance requirements. • Manage external environmental risks, identify potential challenges in the area, and develop actions to mitigate them. 2. Stakeholder Management • Engage with community members, landowners, local administration, energy backup officials, and other stakeholders to build relationships and secure support for resolving site issues. • Ensure customer expectations are met by aligning on requirements and resolving concerns proactively. • Manage partners by tracking and monitoring their performance to ensure service delivery as per defined service level agreements. • Liaise with internal stakeholders for requisitions, work orders, and services to ensure timely closure and site support. • Secure timely customer sign-offs on uptime and service delivery. • Coordinate with the country team to ensure optimal utilisation of capex and opex for site stability as per defined processes. 3. Operations Management • Review Tower Operating Centre reports periodically (outage, fault, uptime), conduct root-cause analysis, and implement corrective measures to maintain smooth site operations and SLA-defined uptime. • Monitor and ensure timely closure of preventive and corrective trouble tickets to maintain zero-defect sites. • Conduct periodic site visits to assess operations, key management, security, asset monitoring, safety, upkeep, and hygiene; identify gaps against audit checklists to ensure quality assurance and audit compliance. • Use digital tools to monitor diesel usage, validate diesel and energy backup consumption data, and ensure timely fuel filling while minimising pilferage for effective energy management. • Propose decisions on asset replacement based on asset lifecycle and performance to ensure optimal utilisation and protection of company assets. • Ensure full compliance with internal operations and maintenance processes and systems. • Provide solar-power corrective maintenance support and optimise power consumption. 4. Cost Management • Oversee repair and maintenance costs and ensure optimal levels are maintained. • Monitor diesel consumption trends, review beat plans, and conduct root-cause analysis to optimise energy costs across sites. • Ensure timely certification, review, validation, and root-cause analysis of abnormal bills; resolve outstanding issues and process bills as per SLA to optimise opex. • Provide inputs to the country opex manager / operations support manager for customer SLA sign-off and partner KPI sign-off. • Drive Indoor-to-Outdoor (I2O) site conversion initiatives to reduce operational costs. 5. Team Development • Supervise, guide, and motivate business partners and technicians to deliver on objectives; review performance and provide feedback to reinforce ownership and process compliance. • Identify training needs of business partners and technicians; coach them on technical and behavioural skills and recommend relevant training programs. • Set clear individual performance expectations, conduct regular reviews, recognise good work, and guide improvement areas to build a high-performance team. • Monitor on-ground operations and actively identify business risks. • Ensure adoption of Total Quality Management (TQM) practices and the Plan–Do–Check–Act (PDCA) problem-solving approach across the team. | |
| Key Performance Indicators | • Site uptime delivered within SLA; timely customer sign-offs on uptime and service delivery. • Safety compliance across all sites; safety training needs identified and closed. • Preventive and corrective trouble tickets closed on time; zero-defect sites maintained. • Diesel/energy consumption and cost optimised; pilferage minimised; abnormal bills resolved within SLA. • Partner performance delivered against SLAs and KPIs; partner KPI sign-offs completed. • Repair and maintenance costs held within sanctioned opex/capex budget. • I2O conversion initiatives progressed as planned. | |
| Person Specification | ||
| Education, Training, Skills & Experience | Minimum Educational Qualifications • Mandatory: Bachelor’s degree (B.Tech). Experience • 5+ years of relevant experience. Knowledge Required • Telecom infrastructure. • Power & energy systems. • Asset & infrastructure knowledge. Functional Skills • Mandatory: landlord engagement; on-site material management; risk management (operations); safety compliance; investigative skills; data analytics; energy efficiency management; project/program management. • Preferred: cost management (capex, opex); key account management (vendors/partners/suppliers/business partners). Technical Skills • Mandatory: ERP systems; MS Office. Preferred: Power BI. | |
| Environment | • Field-based role across the assigned area’s tower sites, with regular site visits and travel. • Operates within sanctioned opex/capex budgets, working with customers (operators), business partners, landlords, and the estate and projects teams. | |
| Additional | Behavioural Competencies • Business mindset; digital mindset; be collaborative; lead people — delivering performance; lead people — developing talent; influence through communication; create happy customers; problem solving; deliver through process; action and decision | |
Application procedure
You can apply by submitting your cover letter and CV to recruitment4@truenorthafrica.com with subject line Area Operations Manager by 11th September 2026.
All application documents Must be in either PDF or MS. Word
Posting Date: 2026-09-06
