Head of Operations and Maintenance Jobs
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 11 September 2026
Number of Jobs: 01
Hiring Entity: True North Uganda
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| True North Uganda |
Location: In Uganda
Job Details:
| Position Description | ||
| Job Title: | Head of Operations & Maintenance (O&M) | |
| Reports To: | Country Head / Chief Executive | |
| Supervises: | Direct : | Indirect: |
| O&M sub-function heads | Employees of outsourced partners (IMEs, OMEs, SMEs) | |
| Interacts/Interfaces with: | Internal: | External: |
| SCM; Deployment; Acquisition; Sales; Admin; Finance; Quality; Legal; HR; BA to CEO; across O&M functions | Customers; business partners (IMEs / OMEs / SMEs / SMSs); managed service partners; local bodies; government organisations; telecom regulators; statutory bodies | |
| Job Summary | Lead the country-wide operations and maintenance of the Client’s tower portfolio — safety, uptime, customer satisfaction, partner performance, and cost — through a team of O&M sub-function heads and outsourced partners. | |
| Job Purpose | Deliver reliable, safe, and cost-efficient network operations by driving ESH compliance, customer and partner management, operations planning and reporting, operational performance, cost optimisation and revenue assurance, and team development across the assigned portfolio. | |
| Responsibilities | 1. Environment, Safety & Health Compliance • Build and ensure a safety culture across operations. • Ensure adequate tools, test equipment, and safety gear are available in the field for proper and safe work. • Drive business partners for ESH compliance. • Monitor safety compliance and ensure adherence to safety guidelines. • Ensure adequate safety training for field teams. • Manage the external environment, identify potential challenges in the area, and evolve ways to overcome them. 2. Customer Management • Conduct periodic operational reviews and governance with all customers as per the defined structure. • Address customer issues in a timely and proactive manner. • Balance conflicting customer priorities and achieve a common viewpoint that meets customer and shareholder expectations. • Meet customer expectations by delivering the required uptime within agreed SLAs. • Get SLAs/KPIs signed off regularly by all customers as per schedule. 3. Operations Planning & Reporting • Define operational parameters, review TOC reports, conduct trend analysis of KPIs to identify problems, and conduct RCA for necessary actions. • Run periodic structured reviews as per functional/line documents. • Coordinate between stakeholders (IME/OME, SME, Estate, Security, etc.) and government/regulatory/statutory agencies. • Ensure site asset data integrity and periodic capture of accurate site data MIS by digital means (e.g., mobile app), with timely submission of reports. • Evolve and implement mechanisms to minimise theft incidents. • Undertake contingency planning to ensure maximum network availability, especially on higher-tenancy and customer-critical sites. • Adopt TQM practices and the PDCA problem-solving approach.
4. Operational Performance • Ensure KPIs are achieved as per management targets; evolve systems and procedures enabling the O&M team to achieve targets. • Carry out root cause analysis of site failures and draw action plans to avoid repetitive failures. • Ensure adherence and compliance to processes and guidelines. • Ensure preventive and corrective maintenance are met as per process and targets. • Coordinate with the deployment team on installation and commissioning quality; take over sites with no service-affecting punch points. • Generate trackers to monitor activities at appropriate frequencies for effective control of O&M activities. 5. Partner Management • Manage partners (IMEs / OMEs / SMEs and SMS) to achieve defined targets as per laid-down procedures. • Ensure adequate partner training on technical, operational, and safety aspects. • Control and develop partners to enforce and ensure process compliance. • Conduct structured partner governance as per the defined schedule. • Ensure partner invoices are certified for timely payment. • Drive site security; ensure accurate site inventory / asset integrity; and manage material/inventory including warehousing, material movement, and spares management with clear partner responsibility and accountability. 6. Cost Optimisation & Revenue Enhancement • Monitor and optimise utilisation of capex and opex (repair & maintenance). • Reduce opex through energy conservation and optimum utilisation of available resources. • Monitor and analyse energy reports and draw action plans for energy cost optimisation: site-wise energy cost monitoring; corrective measures on high-consumption sites; equilibrium between energy cost and uptime. • Train the team properly on SLAs and sign-offs as per agreements/contracts. • Ensure proper billing with periodic site audits, billing customers as per actual installed inventory/configuration. 7. Team Development • Develop a high-performance work environment to build a capable and motivated team. • Identify O&M training needs and bridge gaps through appropriate training and development. • Establish individual performance expectations, conduct regular reviews, and recommend rewards and recognition. • Drive team-building initiatives and practice organisational values. • Coordinate with HR for recruitment against vacant positions. | |
| Key Performance Indicators | • Network uptime delivered within agreed customer SLAs; SLA/KPI sign-offs obtained on schedule. • Safety compliance at sites as per ESH policy; safety training coverage of field teams. • Preventive and corrective maintenance completion against process targets; repeat site failures eliminated through RCA. • Opex per site and energy cost against budget; capex utilisation within allotted budget. • Partner performance against defined targets; partner invoice certification turnaround. • Billing accuracy against actual installed inventory/configuration; theft incidents minimised. • Team capability and engagement: training completion, reviews conducted, vacancies filled | |
| Person Specification | ||
| Education, Training, Skills & Experience | Minimum Educational Qualifications • Engineering graduate — B.E. / B.Tech or similar. Knowledge Required • Technical knowledge of power equipment. • Adaptability to changing O&M trends. Skills / Competencies • Excellent interpersonal and communication skills; ability to drive large teams across geographies. • Soft skills and awareness of new technology gadgets are desirable prerequisites. Relevant Experience • Minimum 12–15 years of total experience in the telecom industry / ISP, preferably with more than 3 years of directly relevant experience.
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| Environment | • Balancing customer expectations, the external environment, and internal alignment between departments. • Managing distributed assets across varied geography (indicatively 3,000–5,000+ sites depending on the operating area, with defined per-site opex budgets and assets of significant value per site). • Managing local/government bodies and dealing with the public in general. • Safety compliance at sites as per ESH policy. • Running operations under a BCP framework in case of natural calamities (earthquakes, floods, etc.). • Managing the budget. | |
| Additional | Key Decisions • No approval required: site cost allocation within budget as per DoA; rent allocation (ensuring rent is delivered on time). • No approval required, manager kept informed: approvals on regular opex and replacement capex; theft infrastructure replacement; short-term optimisation/internal movement of team members for better output and crisis management. • Approval after internal sign-off: any opex exceeding sanctioned opex as per the defined process; estate-related expenses under unforeseen situations for better uptime (COO/CEO). • Escalation where not authorised: COO / CEO (as per DoA); Regional Director | |
Application procedure
You can apply by submitting your cover letter and CV to recruitment4@truenorthafrica.com with subject line Head of Operations & Maintenance by 11th September 2026.
All application documents Must be in either PDF or MS. Word
Posting Date: 2026-09-06
