Relationship Manager Job at NCBA

Relationship Manager Job

Work Hours: Full-time, 08 hours per day

Salary: Attractive

Job Deadline: 31 August 2025

Number of Jobs: 01

Hiring Entity: NCBA

NCBA

Location: In Uganda

Job Details:

Job Purpose Statement

To acquire and service clients within the Premier Banking segment, customise as appropriate
the customer value proposition designed for the segment, incorporating solutions that
holistically address the clients’ short- and long-term objectives.
Effectively manage client relationships, increase customer satisfaction levels, retain customers and grow share of wallet through selling multiple solutions and services offered by the Bank.

Key Accountabilities (Duties and Responsibilities)

Acquire, grow and retain base of Premier Banking clients
Achieve revenue, sales and portfolio growth targets across a range of products and services
Achieve Product holding per customer growth targets
Cross sell of products/ solutions thereby increasing their share of wallet in the Bank
Create and execute a client driven relationship management and portfolio management strategy that will result in increased revenue, profit, share of wallet and contained PAR within Bank guidelines.
Participate in Bank initiated sales & marketing initiatives.
Work with the Corporate and Business banking relationship Managers and Premier Banking officers to plan and coordinate Premier Banking business and related sales activities/initiatives.
Provide Premier banking clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
Identify financial and non-financial requirements of Premier Banking clients by conducting financial needs analysis.
Ensure clients are aware of all the Privileges & Solutions offered under Premier Banking
Ensure clients are aware of all financial services offered by the bank
Use systems effectively for customer contact management, sales and service activity
Ensure delivery of service promise and practice brand values
Minimize client attrition
Ensure set Complaint Management processes are followed and TATs are met.
Achieve the required minimum client visits and customer engagement forums per year.
Execute account plan and monitor realisation of the anticipated results.
Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML)requirements.
Strong responsibility for ethical selling to customers with complete disclosure about products and services.
Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed.
Adherence to policies, procedures and statutory guidelines.
Minimise exposure to bank wide risks, enforce zero tolerance to non-compliance with KYC and AML regulations.
Lead the process and confirm that closure of gaps/lapses identified, corrective and preventative actions for the segment identified by audit, risk and compliance reviews; investigations or other assessment mechanisms are undertaken within the agreed time frame.
Use data, information and insights to drive decision making.
Proactively manage PAR. Propose solutions that address the customer’s situation that protect the Banks interest and implement as approved.
Monitor overdrawn accounts/ overdue loans or card payments and follow up for clients to regularize and ensure accounts are not overdrawn without authorization.
Prepare and submit reports to the relevant stakeholders within agreed format and timelines
(daily, weekly, monthly, quarterly).
Develop training programs for direct reports and conduct staff product trainings
Complete training programs allocated in line with role
Proactively manage own learning and development
Manage cross-functional teams
Adhere to annual leave plan agreed with line manager.

Job Specifications

Academic qualifications:

Bachelor’s degree in a business-related field
Professional qualification will be an added advantage.

Desired work experience:

Minimum 5 years’ experience in similar job managing High Net Worth (HNW) clients with
a financial services institution.
In-depth knowledge of the local banking industry, banking products, banking
operations and services and banking regulations.
Good working knowledge and understanding of general commercial regulations and
practices.
Broad understanding of available investment products and services, industry
competitive landscape and regulatory environment