Manager Merchant Services Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 31 August 2026
Number of Jobs: 01
Hiring Entity: Ecobank Uganda
 |
| Ecobank Uganda |
Location: In Uganda
Job Details:
Description
JOB DESCRIPTION
Merchant Relationship Management: Building and maintaining relationships with merchants to understand their payment processing needs.
Sales and Onboarding: Assisting in the acquisition of new merchant accounts, guiding them through the onboarding process.
Technical Support: Providing technical assistance and training to merchants on using POS systems and troubleshooting any issues.
Compliance and Risk Management: Ensuring that all transactions comply with regulatory standards and company policies to mitigate risk.
Performance Monitoring: Analyzing transaction data and merchant performance to identify opportunities for growth and improvement.
Product Knowledge: Staying updated on the latest POS technologies and payment solutions to effectively communicate benefits to merchants.
Market Research: Conducting market analysis to identify trends and competitive offerings that can influence strategy.
Customer Service: Addressing any concerns or queries from merchants to ensure a positive experience with the POS systems.
Reporting: Preparing reports on merchant performance, transaction trends, and sales activities for management review.
Collaboration: Working with other departments (e.g., marketing, IT, risk) to enhance the overall service and product offering.
Achieve monthly and weekly transaction target.
Identify incidents or developing situations such as outages that could potentially lead to client complaints and alert management accordingly.
Provide our clients with trusted advice that will enable them to fully appreciate the capabilities of Ecobank’s
electronic product range.
Lead the elimination of Manually Initiated Funds Transfers and other payments from the group through execution of a new on-boarding process where clients are connected to digital channels on day 1 (lead the cultural transformation effort) working in collaboration with Payments Product Managers and Operations
Follow Ecobank requirements for new product development and innovation working in partnership with Business Development and Innovation Head
Ensure proper controls are included into all risk management tools for our client access channels
Lead complex implementation and ensure implementation standards after cash management or trade services proposal, involving multiple products, multiple services have been accepted by customer.
Provide sales support to Relationship managers, Heads of TSG to secure the business of potential customers by working closely to define customer solutions
To be fully accountable for the success of an implementation by interfacing with customer’s implementation
team(s), who may reside in multiple locations, until customer’s satisfaction is received.
Deliver quality customer service to Global and Regional customers through constant communication and effective customer complaint resolution.
Liaises with other integral functions (such as Service Delivery, Sales, IT) to ensure the effective design and subsequent delivery of new channels and related functionality
Driving up customer satisfaction on the relevant channels
At this point, he/she is the market expert for the internet/related channels, identifying market opportunities and proposing channels actions to exploit these. This will include heavy assistance of the sales teams in responding to and winning RFP mandates
Development of marketing plans in conjunction with CIB/CMB Marketing teams and the appropriate Transaction Services divisions
Liaise with Product and Sales teams to facilitate the development of complimentary business goals, maximization of cross-selling opportunities and migration of best practice.
Ensure continuous and effective training of product updates on channels, product information dissemination, campaigns and programs to achieve the desired levels of channel penetration
Direct and support the preparation and presentation of sales proposals to account prospects across the target market in relation to channels.
Ensure efficient and accurate client access financials, volume and trend analysis.
JOB PROFILE
Experience & Qualifications
Bachelor’s degree in business administration, Computing, Economics or Marketing. Master’s
degree/MBA/Professional accreditation will be an added advantage.
Line Experience in Cross Functional Business/Operation
Orientation to Customer, workflow, and Systems thinking
The candidate should have 2-5 years of product development/management, excellent interpersonal skills, strong execution and technical skills
Relevant experience with at least Four years in Technology.
Strong client focus and external orientation with the ability to understand client needs and stay abreast of macro-economic trends and contemporary finance and treasury practices
High strategic, consultative and solution orientation with the ability to assess client needs at a relationship level and to package the banks products in response
Excellent communication and presentation skills including a strong command of PowerPoint and public speaking
Exceptional relationship management skills including strong ability to manage and effectively influence multiple stakeholders
Good interpersonal skills with great emphasis on teamwork. Able to work effectively in cross-cultural, cross- geographical teams and maximize team efforts
High level of responsiveness and ability to operate with a high degree of urgency and work in a pressurized environment
Strong drive for results, able to plan, track and follow through to capture solutions and revenues
Skills, Capabilities & Personal Attributes
Strong Interpersonal and selling skills.
Demonstrating passion and creativity in solving complex business issues.
Ability to Lead with courage in a difficult market with poor infrastructure.
Ability to work on own initiative and meet tight deadlines.
Ability to demonstrate a strong commercial acumen and attention to detail.
Application procedure
CLICK HERE TO APPLY
Posting Date: 2026-07-27
