Credit Relationship Officers Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 04 September 2026
Number of Jobs: 01
Hiring Entity: Numida
 |
| Numida |
Location: In Uganda
Job Details:
Description
Position: Credit Relationship Officers
Location: Mbale (Uganda)
Expected Start Date: October, 2026
Apply by: September 4, 2026
About Numida:
Numida exists to help ambitious African small business owners achieve their dreams through accessible, digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair and convenient working capital product that has disbursed more than $170M to over 118,000 businesses across East Africa.
Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.
We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We are expanding rapidly across the region and building products that deeply serve entrepreneurs in meaningful, practical ways.
Find out more at https://numida.com.
About the role:
We are looking for a Credit Relationship Officer who will conduct due diligence on potential borrowers, analyze creditworthiness and ability to repay, and effectively manage her/his portfolio while ensuring compliance with Numida’s methodology and policies.
Responsibilities:
Engage with loan applicants via phone to conduct due diligence interviews on all new loan applications and repeat loan applications requiring manual review
Perform financial analysis of loan applicants and interact with loan applicants as necessary to better understand and validate their business activities and financial situation
Make adequately supported recommendations to the Credit Committee for every loan application
Collect loan repayments as they fall due, and follow Numida’s escalation process for delinquent borrowers
Execute referral calls in order to generate new business
Collaborate with the Product team and participate in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role
Address inbound service inquiries (via phone and WhatsApp) and assist all Numida clients until full resolution of the issues, escalating to the correct department when necessary
Conduct periodic field visits for monitoring and escalation of collections
Ensure that the level of service provided to our customers is maintained to the standards set forth by the company
Resolve complaints in an effective, timely manner whilst maintaining the highest standards of professionalism
• ReeM system te enalt um da to at dress customersues esteer Relationship Management
• Be responsible for maintaining up to date knowledge of Numida’s product offering to ensure an formation offered to clients is accurate and helpful
Your Profile:
1+ years of experience in a credit officer or related role
Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University
Proficient in computer and mobile technology – you are experienced with Android apps anc desktop productivity software like Google Drive, Google Sheets, Google Docs eto
Fluency in English and Eastern Ugandan languages is required, and candidates must be based or willing to relocate to Mbale, Eastern Uganda.
Ability to provide customer care via chat using professional, concise, and slang-free English
Knowledge about and practical experience with the principles of great customer care, and superb phone etiquette
Exceptional organizational skills and attention to detail
Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen id understand the needs and wants of Numida’s users, and can address their complaints wi compassion
Type 30+ words per minute (desired)
Key Performance Indicators:
Number of clients acquired
Number of clients retained
Loan amounts in disbursement
Loan amounts collected
Nil bad loans/writeoffs
Why Join Numida?
• You will play a major role in shaping the next era of operations at Numida.
You will join a mission-driven team transforming access to finance for African entrepreneurs.
You will work with smart, caring people who value clarity, ownership and teamwork.
You will receive competitive compensation, a flexible hybrid environment and strong
opportunities for growth and leadership development
Application procedure
CLICK HERE TO APPLY
Posting Date: 2026-07-20
