Senior Operations Analyst Jobs
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 30 June 2026
Number of Jobs: 01
Hiring Entity: WATU
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| WATU |
Location: In Uganda
Job Details:
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| Senior Operations Analyst | |
| COE-W05-02 | |
| COE-Operations Development, Optimization & Analytics | |
| Operations Control Manager | |
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| Purpose: To execute daily operational tasks accurately and in line with established procedures, monitor internal tools, support process audits, and assist in identifying areas for improvement across business operations. | ||
| Engagement: To work with the Operations Control Manager and cross-functional teams, carrying out follow-ups on operational issues, sharing findings and recommendations, and supporting training sessions on internal tools for internal users. | ||
| Delivery: To complete assigned operational tasks and follow-ups on schedule, participate in process audits and compliance checks, maintain up-to-date process documentation, monitor tool availability, prioritize daily initiatives based on business needs, and assist in preparing operational reporting tools. | ||
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Step A – Job Title at Senior Level: Senior Operations Analyst
Operational Task Execution: Execute all daily operational tasks independently and consistently, with full accuracy and no supervision required.
Operational Issue Resolution: Resolve complex operational issues independently, managing escalation processes and ensuring timely closure without guidance.
Process Audit and Compliance: Support process audits and contribute to the ongoing development and maintenance of the audit framework based on accumulated experience.
Process Improvement: Identify and recommend practical improvements to business processes independently, drawing on operational experience to support the Operations Control Manager.
Training Delivery: Organize and deliver training sessions on internal tools, drawing on operational expertise to support effective knowledge transfer to internal users.
Reporting: Independently prepare and maintain accurate reporting tools for operational functions.
Other Tasks
The Employee is also responsible for other tasks which include:
Continuous Improvement: Proactively identify, suggest, and implement process improvements to enhance efficiency and effectiveness, and participate in the review or development of processes, policies, and related frameworks across the organization.
Innovation and Automation: Contribute to initiatives focused on process automation and service innovation.
Information Security: Strictly adhere to confidentiality, data security policies, and relevant regulations.
Process Ownership (as assigned): Assume process ownership and/or management responsibilities as assigned, in accordance with the iQMS and ISO standards.
Ad Hoc Duties: Undertake other reasonable tasks and projects as directed by the Direct Manager.
Employee Responsibilities
Employee is responsible for:
Task Completion and Accountability: Fulfill assigned tasks and duties with a high degree of responsibility, efficiency, and accuracy, ensuring timely delivery.
Performance Standards: Consistently meet or exceed established task performance requirements and quality standards.
Proactive Understanding: Clearly understand task requirements and expectations before commencing work, seeking clarification when needed.
Transparent Communication: Promptly inform the Direct Manager of any potential risks or issues that may impact task completion or performance standards.
Resource Management: Utilize company resources, including equipment and technology, responsibly and maintain their proper functioning.
Compliance and Conduct: Adhere to the Employment Contract, local legislation, and all company policies, procedures, and instructions, and proactively familiarize themselves with any changes as communicated, while maintaining ethical conduct at all times.
Responsibility for Outcomes: Take responsibility for the outcomes of their work, including any damages or losses resulting from negligence or failure to fulfill duties appropriately.
Qualification/ Experience / Knowledge per Professional Development Step
Achieved experience for the different steps. All education and experience that is stated for previous steps are valid for next step where nothing stated in the table down below.
Education level Bachelor’s degree in Business Administration or another relevant field; or a Bachelor’s plus 2 additional years of experience in a financial institution; IT skills are an added advantage.
Technical Skills
Advanced Microsoft Excel and Google Sheets (Pivot Tables, Power Query, Complex Formulas, Dashboards, Data Validation)
SQL for Data Extraction, Transformation, and Analysis
Data Cleaning, Validation, and Quality Assurance
Data Analysis and Interpretation
KPI Development, Tracking, and Performance Analysis
Dashboard Design and Reporting (Looker Studio/Data Studio)
Business Intelligence and Data Visualization
Large Dataset Management in cloud-based analytics platforms such as BigQuery
Operational Metrics and Productivity Analysis
Microsoft Word and Google Docs
Microsoft PowerPoint and Google Slides
Google Apps Script
Language level English: C1
Previous experience (in similar position) 3+ years
Personal characteristics and skills
Analytical thinking. Possesses a strong ability to structure problems and find solutions.
Able to work independently
Possesses innovative thinking, problem-solving skills and presence of mind.
Track record of success in their role e.g. promotions to, demonstrable experience in exceeding results in their role
Continuously works on their personal and professional development
Excellent communication skills. Able to distil information and understand the way to communicate to different audiences to get results.
Eager to learn
Detail-oriented and precise
Analytical and structured
Flexible, innovative, and a fast learner
Collaborative team player
Goal-oriented and responsible
Customer-focused (both internal and external)
Displays ownership
Respectful
Acts with integrity
Empowered and embraces learning/growth
Problem-solving
Strong conceptual, analytical, and critical thinking
Embraces, leads, and embeds change
Effective verbal and written communication skills; able to adapt style to different audiences
Proactively recommends improvements and innovative ideas to increase business efficiency.
Application procedure
CLICK HERE TO APPLY
Posting Date: 2026-06-23
