Graduate Trainee – Digital Business (3 Positions) Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 15 June 2026
Number of Jobs: 03
Hiring Entity: NCBA Bank Uganda
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| NCBA Bank Uganda |
Location: In Uganda
Job Details:
Job Purpose Statement
To offer required support to assigned units/ departments with the purpose of learning and consolidating knowledge through shadowing various staff members, participating in learning experiences, attending meetings in order to achieve a high level of competence and acquire the potential to become a next generation leader and take on substantive roles on successful completion of the program.
Key Accountabilities (Duties and Responsibilities)
Financial & New Business Growth | 30% | - Efficiently and effectively execute on assigned duties.
- Marketing/selling of bank products & Services to both potential and existing customers.
- Identify business improvement opportunities and communicate them to the assigned supervisor as applicable and by so doing actively contribute to the growth and development of the Bank’s business.
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Internal Controls, Processes & Procedures | 30% | - Carry out duties assigned duties against laid down. processes and procedures, and within set limits and TAT.
- Participate as an active member in the Graduate Management Program.
- Observe all policies, procedures and demonstrate a way behaviors and values.
- Make sound judgments and make effective, timely decisions.
- Successfully manage and complete all assigned projects and assessments as set requirements.
- Commit to be available to work in any department within the Bank.
- Accurately maintain and update personal portfolio of evidence to ensure all learning received (both on and off the job) is captured over the program period.
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Customer Experience | 20% | - Maintain high level customer service standards at all times.
- Maintain TAT in all areas of performance and a high customer service standards at all times, in the banking halls, written communication and on telephone.
- Offer timely and quality service as stipulated by Bank procedure, and report/ escalated appropriately on provided platforms.
- Ensure follow up on customer queries and provide feedback promptly at all times.
- Keep self-updated on existing and new products, to offer customers informed advice and cross sell appropriately.
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Learning and growth | 20% | - Ensure personal growth by continuous learning/training for self through E-learning, internal & external training activities. Career growth enhancement for self through personal development initiatives.i.e.job shadowing to learn other roles.
- Take responsibility for and commit to continuous self-development throughout the 12 month duration of the program in order to achieve a high level of competence as outlined by the program specifications.
- Adopt to different working environments and team cultures.
- Work with assigned supervisor to maintain a performance rating of meet and preferably exceed set expectations.
- Attend and pass all core training prerequisites and programs within the specified time-frames.
- Willingly and continuously share knowledge and learning with program peers as well as coaches and program managers.
- Be positive and courageous and seek opportunities to learn and develop.
- Inspire and influence others.
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Job Specifications
- Bachelor’s Degree from a recognized university.
- At least two (2) principal passes at A ‘level/equivalent
- First grade at O ’Level/equivalent (with at least a credit in Math and English)
- Uganda National
Job Dimensions
Reporting Relationships: jobs that report to this position directly and indirectly |
Direct Reports | N/A |
Indirect Reports | N/A |
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role. |
Internal - Assigned Supervisors
- All staff
| External |
Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role. |
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Work cycle and impact: time horizon and nature of impact (Planning) (e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year) |
Less than 1 week |
Application procedure
CLICK HERE TO SEE DETAILS AND APPLY
Posting Date: 2026-06-01
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