IT Support Officer Job at C-Care Uganda

IT Support Officer Job

Work Hours: Full-time, 08 hours per day

Salary: Attractive

Job Deadline: 31 March 2026

Number of Jobs: 01

Hiring Entity: C-Care Uganda

C-Care Uganda

Location: In Uganda

Job Details:

The IT Support Officer is responsible for providing technical assistance, troubleshooting, and support for hardware, software, and network-related issues within the organization. They ensure the smooth functioning of IT systems and deliver timely solutions to end-user problems.

Job Details

1.    Technical Support.
•    Respond to and resolve IT-related incidents and service requests in a timely manner.
•    Provide first-line support for hardware, software, and networking issues.
•    Troubleshoot and diagnose problems with computers, printers, phones, and other IT equipment.
2.    System Maintenance.
•    Ensure routine maintenance and updates of IT hardware and software.
•    Monitor and maintain computer systems, networks, and servers.
•    Assist in system upgrades, installations, and migrations as needed.
3.    User Support and Training.
•    Provide training and support to end-users on IT systems and software applications.
•    Develop and maintain user guides, FAQs, and training materials.
4.    Documentation and Reporting.
•    Maintain accurate records of IT issues, resolutions, and system configurations.
•    Document recurring issues to identify trends and recommend improvements.
•    Prepare and submit regular reports on IT support activities and system performance.
5.    Asset and Inventory Management.
•    Maintain an up-to-date inventory of IT equipment and software licenses.
•    Assist in procurement and deployment of IT assets.
6.    Network and Security Management.
•    Assist in monitoring network performance and connectivity
•    Ensure systems and data security by applying appropriate policies and procedures.
•    Support in managing backups, antivirus software, and patch management