Digital Channels Administrator Job at KCB BANK UGANDA

Digital Channels Administrator Job

Work Hours: Full-time, 08 hours per day

Salary: Attractive

Job Deadline: 06 April 2026

Number of Jobs: 01

Hiring Entity: KCB BANK UGANDA

KCB BANK UGANDA

Location: In Uganda

Job Details:

Key Responsibilities:

Complete all business service requests within SLA timelines.
Deliver all key management or operational reports per month, ensuring accuracy and timeliness.
Support successful channels application deployments or enhancements per month without SLA breaches.
Resolve high-priority incidents within SLA.
Ensure full application documentation and compliance checklists are updated and reviewed as scheduled.
Implement process improvements or automation initiatives per quarter to enhance service delivery.
Reduced & pro-active downtime: By ensuring 24/7 availability and stability of channels, contribute to SLA adherence, minimizing business disruption.
Fast request fulfillment of business service requests, improving operational turnaround and productivity.
Application enhancements: Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features and functionality.
Support deployment of new digital channels and patches in line with approved change management processes.
Data-driven decision-making: Produce key reports per month, ensuring timely and accurate management information for operational planning.
SLA monitoring and reporting; enabling proactive identification and prevention of service delays.
Documentation and compliance: Ensure full compliance of application SOPs, runbooks, and compliance checklists are up-to-date, reducing operational errors and audit findings.
Process improvements: Implement efficiency improvements per quarter, such as automation or optimized workflows, lowering manual effort and improving service delivery speed.
MINIMUM POSITION QUALIFICATION REQUIREMENTS

Particulars	Detail	Specific Field or Qualification	Need Type
Education	Bachelor’s degree	Software Engineering, Computer Science, Information Technology	Required
Education	Professional Qualifications	ITILv3 or v4, Database Administration (OCA, MSSQL), MCSA, MCSE, Software Engineering, Linux	Added Advantage
Skills and Experience	Working knowledge of Digital channels i.e., ATM, internet banking, mobile banking. Windows, UNIX and Linux operating systems, Shell Scripting, PHP, and Java Scripting knowledge. Knowledge of relational databases i.e., Oracle, MSSQL Programming skills	2 Years Experience	Required
Business Behaviours:	Excellent communications and engagement skills Strong attention to detail and personal effectiveness High-level of integrity Strong skills at relationship building