Collections Representative Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 13 November 2025
Number of Jobs: 01
Hiring Entity: Fido
 |
| Fido |
Location: In Uganda
Job Details:
Responsibilities:
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, policies and procedures.
- Manage large numbers of inbound and outbound calls in a timely manner
- Interviewing clients telephonically to establish their ability to pay debt.
- Negotiate partial repayments and payment plans when possible
- Use various skip tracing methods to locate clients and confirm repayments
- Respond appropriately & timely to customer’s Queries/complaints
- Follow communication “scripts” when handling different topics
- Identify customer needs, clarify information, investigate and provide relevant solutions
- Build sustainable relationships and engage customers by going an extra mile
- Keep records of all conversations on our collection systems in a comprehensive way.
- Meet personal qualitative and quantitative targets
- De-escalate situations involving dissatisfied customers while offering assistance and support
- Guide customers through troubleshooting and using products and services
- Diligently perform other official tasks assigned to you.
Qualification and Requirements:
- Bachelor’s Degree
- Must have 2 years or more experience in a similar role within a fintech or financial company
- Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus
- Strong written and verbal communication
- Great active listening skills
Application procedure
Interested and qualified? Click here to apply
Posting Date: 2025-11-04
