IT Administrator I Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 30 September 2025
Number of Jobs: 01
Hiring Entity: Catholic Relief Services
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| Catholic Relief Services |
Location: In Uganda
Job Details:
This is typically an entry-level or junior role focused on the end-user. The primary goal is to maintain day-to-day operations by resolving technical issues for staff (clients).
Key Responsibilities:
- First-Line Support: Acting as the first point of contact for user issues via phone, email, chat, or a ticketing system.
- Troubleshooting: Diagnosing and resolving common hardware and software problems (e.g., password resets, software installation, printer issues, email configuration).
- User Assistance: Providing guidance and training to users on how to use systems and applications effectively.
- Hardware Setup & Maintenance: Deploying, configuring, and repairing desktops, laptops, monitors, phones, and peripherals.
- Ticket Management: Logging, tracking, and documenting all support requests in a helpdesk system, ensuring issues are resolved or escalated appropriately.
- Basic Network Support: Troubleshooting basic network connectivity issues (e.g., "I can't get on the Wi-Fi").
- Knowledge Base: Creating and updating documentation and FAQ guides for common problems
Required Skills & Traits:
- Excellent Customer Service: Patience, empathy, and clear communication are paramount.
- Problem-Solving: A logical and methodical approach to troubleshooting.
- Technical Knowledge: Understanding of Windows/macOS, Microsoft 365/Google Workspace, common software, and basic hardware.
- Time Management: Ability to handle multiple tickets and prioritize effectively.
Common Job Titles:
- IT Support Specialist
- Helpdesk Analyst
- Desktop Support Technician
- ICT Service Desk Officer
Application procedure
Interested in applying for this job? Click here to submit your application now
Posting Date: 2025-09-20
