Account Relationship Manager Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 12 September 2025
Number of Jobs: 01
Hiring Entity: NFT
 |
| NFT |
Location: In Uganda
Job Details:
NFT Consult is a global company specializing in IT-enabled Human Resource Business Process Outsourcing Solutions. We are committed to making a difference in our society through the relevant solutions we offer and fulfilling our vision by hiring achievers underpinned by our values. We serve our clients through three distinctive business units;
- Talent Acquisition and Recruitment Business Unit
- Workforce Management and Outsourcing Business Unit
- HR Technology and Automation Business Unit.
Job Summary
As an Account Relationship Manager, you are the crucial link between NFT Consult, our clients, and the outsourced employees we manage. Your primary mission is to build and nurture long-term, mutually beneficial relationships with our clients, ensuring we not only meet but exceed their expectations as per our service level agreements (SLAs).
This is a dual-focused position that requires both strategic account management and commercial acumen. You will be responsible for the end-to-end management of client accounts, from employee placement and ongoing performance management to payroll support. A key part of your role will be to drive revenue growth by proactively identifying opportunities to upsell and cross-sell our services, helping clients expand their workforce and adopt additional solutions.
Key Responsibilities
- Relationship Management: Act as the main point of contact for a portfolio of clients. Build and maintain strong, trust-based relationships by consistently communicating, understanding their business needs, and ensuring seamless service delivery.
- Operational Excellence: Serve as the key operational interface between the client and our cross-functional teams. Proactively manage all project-related action items, provide regular updates to clients, and ensure strict adherence to all contractual SLAs.
- Performance and People Management: Oversee the performance of contracted employees on behalf of our clients. Address their needs, manage any performance issues, and ensure a smooth working relationship between the client and the outsourced team.
- Legal & Compliance Oversight: Ensure all client-related HR practices and operations are in full compliance with the Uganda Employment Act, 2006, and other relevant labor laws.
- HR Audits: Conduct and support basic HR audits for client accounts, reviewing employee files, contracts, and other documentation to ensure accuracy and compliance.
- Business Growth & Sales: Drive revenue growth within your accounts by proactively generating sales, upselling additional headcount, and cross-selling other NFT Consult services. You will be expected to meet and exceed annual sales targets.
- Strategic Planning: Conduct market research to identify trends in outsourcing, understand competitor activity, and discover opportunities for strategic account management and business development.
- Recruitment & Sourcing: Proactively build and maintain a pipeline of qualified candidates to meet and anticipate client staffing requirements.
- Solution Delivery: Manage the full lifecycle of NFT Consult’s solutions, from client onboarding to ongoing service delivery, ensuring all aspects are completed efficiently and to a high standard.
Qualifications & Skills
- Education: A Bachelor's degree in Human Resources, Business, or a related field.
- Experience: A minimum of 2 years of professional experience in a similar role, with a proven track record in Account/Relationship Management, Sales, and/or Project Management. Experience in the HR, recruitment, or business process outsourcing industry is highly preferred.
- Legal & Compliance Knowledge: Demonstrated knowledge of Ugandan employment law, particularly the Employment Act, 2006.
- HR Auditing: Foundational understanding of HR audit principles and best practices, with the ability to review documentation and identify compliance risks.
- Relationship Management: You must be a natural at building and nurturing strong, long-term relationships with a diverse range of stakeholders.
- Commercial Acumen: You must possess strong business development and sales skills, with the drive and tenacity to consistently seek out and close new business opportunities within existing accounts.
- Communication: Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively.
- Problem-Solving: Strong analytical and problem-solving skills, with a proactive, solution-oriented mindset.
Proactive & Strategic Thinking: An innovator with the initiative to start and own projects from scratch, and the ability to think strategically about a client’s business to drive mutual success.
Project Management: Demonstrated ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet tight deadlines.
Application procedure
Click Here to apply
Posting Date: 2025-09-07
