Specialist- Fraud Management Job at MTN-Uganda

Specialist- Fraud Management Job

Work Hours: Full-time, 08 hours per day

Salary: Attractive

Job Deadline: 04 September 2025

Number of Jobs: 01

Hiring Entity: MTN-Uganda

MTN-Uganda

Location: In Uganda

Job Details:

Main Job Functions:

Prepare and publish Opco reports / dashboard as per the agreed frequency and format for regular forensic checks
Assist in preparation of incident based fraud reports
Identify fraud indicators based on defined analysis and checkpoints to identify hidden trends and patterns requiring detailed forensic investigations
Perform initial diagnosis for deviations noted, wherever in excess of set threshold limits
Assist Fraud and RA Managers with respect to investigation support - validating evidence, documenting evidence, performing analysis as-asked, providing information as-requested
Assists in performance of day to day fraud management operations
Assist in periodic gross revenue risk assessment to establish Fraud Assessment plan for the period (activity calendar, frequency, criticality of reconciliations etc)
Apply MTN Methodology for quantification of fraud scenarios and provide initial report to Fraud Manager for review and validation
Coordinate with BRM on any specific incident based forensic requirements
Comply with communication and confidentiality protocols for fraud related information
Coordinate the implementation of corrective actions and preventive controls recommendations
Design, test and implement controls.
Participate and provide inputs in operational meetings as and when required
Set up and manage adhoc meetings for day to day operational requirements as and when required
Review performance metric dashboards prepared on various performance metics and provide input to the manager.
Participate and provide inputs in project status meetings

Key Performance Areas:

Root cause analysis and remediation of subscriber related matters
Controls validation and execution to minimise leakage opportunities
Support for control gap closure, control quality and review for risk reduction
Provide input into RAFM strategy in accordance with the overall MTN strategy
Innovate and create new product or service solutions through the Process Design Authority (DA), as per revenue protection mandate
Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
Quantification of the leakages realised from system and control failures
Follow up with primary control on process development and or improvement for vulnerable areas for which no process is defined

Education:

Bachelor’s degree in Computer Science, Statistics, Economics, Finance and / or relevant field.

Experience:

A minimum of 2 years work experience
A good appreciation of telecommunications technology, products and systems.
At least 1 year of working knowledge with internal control and governance systems and environments is essential
At least 1 year of data analytics experience

Training/Certification: