Call Centre Agent Job at Unifi

Call Centre Agent Job

Work Hours: Full-time, 08 hours per day

Salary: Attractive

Job Deadline: 31 August 2025

Number of Jobs: 01

Hiring Entity: Unifi

Unifi

Location: In Uganda

Job Details:

We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.

Responsibilities

Answer incoming calls and respond to clients.
Manage and resolve client’s complaints
Sell and market Unifi Credit products to customers.
Identify and escalate issues to supervisors.
Provide product and service information to clients.
Research required information using available resources.
Research, identify, and resolve client’s complaints using applicable system.
Process, queries, and applications (Employment verification, New employer and Data check).
Route calls to appropriate personnel.
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends to clients calls.
Follow up and encourage clients to make timely loan repayments/payables/arrears.
Complete call logs and reports.
Actively participate in all brand awareness and marketing activities
Maintain thriving relationships with customers and stakeholders.
Make Unifi a fun place to work!