Telesales Training Specialist Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 23 June 2025
Number of Jobs: 01
Hiring Entity: M-Kopa
 |
| M-Kopa |
Location: In Uganda
Job Details:
We are looking for a Telesales Trainer to join our Customer Retention group, as we scale up and drive digital and financial inclusion across our markets.
Job Purpose
In this role, you will lead the design, delivery, and continuous improvement of impactful training programs to equip our Telesales team with the skills they need to thrive. You will also support Quality Assurance (QA) efforts by ensuring high standards of performance, compliance, and customer engagement.
Key Responsibilities
- Design and deliver comprehensive onboarding and refresher training for new and existing Telesales Representatives.
- Develop engaging training content on product knowledge, sales techniques, objection handling, and customer service best practices.
- Identify skill gaps through performance analysis and deliver targeted training to improve sales outcomes.
- Facilitate dynamic Train-the-Trainer (TOT) sessions and conduct regular knowledge reinforcement follow-ups.
- Continuously update training materials to align with current sales strategies, market trends, and product changes.
- Measure training effectiveness and make data-driven improvements.
- Develop and maintain training performance reports to track progress and impact.
- Recommend process enhancements, script adjustments, and sales strategies based on training insights.
- Collaborate with key stakeholders to set and maintain high-quality benchmarks for the telesales function.
Expertise
- Experience: Minimum 3-5 years in telesales, contact centres, or training and quality assurance roles.
- Training Expertise: Strong background in designing, facilitating, and improving sales training programs.
- Sales Acumen: Proven success in the sales process with the ability to coach others to achieve targets.
- Communication: Excellent verbal and written communication skills; ability to inspire and motivate teams.
- Analytical Skills: Strong ability to interpret performance data and provide actionable recommendations.
- Technical Proficiency: Familiar with CRM systems, call monitoring tools, Microsoft Office (Excel, Word, PowerPoint).
Application procedure
Interested and qualified? Click here to apply
Posting Date: 2025-06-16
