Customer Service Assistant Job at SPOUTS of Water

Customer Service Assistant Job


Work Hours: Full-time, 08 hours per day

Salary: Attractive

Job Deadline: 26 June 2025

Number of Jobs: 01

Hiring Entity: SPOUTS of Water


SPOUTS of Water

Location:  In Uganda

Job Details:

PURPOSE OF THE JOB

To initiate and maintain contacts with beneficiaries and customers in line with the set business objectives.

MAIN RESPONSIBILITIES

RESPONSIBILITIES UNIQUE TO THE ROLE

Responsibility  % Contribution to job’s performance

To conduct data cleanup and update to get clear and right information for customers.       5%

To promote product knowledge and proper usage of the product as per set objectives and goals of the business.          5%

To receive the incoming and outbound calls to enhance customer and beneficiary satisfaction.    60%

To track customer payments to ensure they are cleared off their dues.        5%

6.         To track the replacement of broken pots for continuous usage of the product.        15%

7.         To prepare reports to update the management on overall performance of the commercial business in a timely manner.         5%

8.         Any other roles added from time to time in relation to departmental objectives     5%


REQUIREMENTS

Qualifications  Bachelor’s Degree in Business Administration, or any other related field    

Experience      1 years’ experience in a similar role  

Proficiency in computer skills

Languages       Proficiency in spoken and written English     

Alur, Madi, Lugbara, Kakwa, Aringa   

Luganda as an added advantage

Application procedure

Interested in applying for this job? Click here to submit your application now.

Posting Date: 2025-06-07

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