Customer Service Assistant Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 26 June 2025
Number of Jobs: 01
Hiring Entity: SPOUTS of Water
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SPOUTS of Water |
Location: In Uganda
Job Details:
PURPOSE OF THE JOB
To initiate and maintain contacts with beneficiaries and customers in line with the set business objectives.
MAIN RESPONSIBILITIES
RESPONSIBILITIES UNIQUE TO THE ROLE
Responsibility % Contribution to job’s performance
To conduct data cleanup and update to get clear and right information for customers. 5%
To promote product knowledge and proper usage of the product as per set objectives and goals of the business. 5%
To receive the incoming and outbound calls to enhance customer and beneficiary satisfaction. 60%
To track customer payments to ensure they are cleared off their dues. 5%
6. To track the replacement of broken pots for continuous usage of the product. 15%
7. To prepare reports to update the management on overall performance of the commercial business in a timely manner. 5%
8. Any other roles added from time to time in relation to departmental objectives 5%
REQUIREMENTS
Qualifications Bachelor’s Degree in Business Administration, or any other related field
Experience 1 years’ experience in a similar role
Proficiency in computer skills
Languages Proficiency in spoken and written English
Alur, Madi, Lugbara, Kakwa, Aringa
Luganda as an added advantage
Application procedure
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Posting Date: 2025-06-07