Service Advisor Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 01 October 2024
Number of Jobs: 01
Hiring Entity: Cfao Mobility
 |
| Cfao Mobility |
Location: In Uganda
Job Details:
Job purpose
To ensure customer satisfaction through effectively identifying/interpreting customer needs and communicating them to the Workshop team to fix them right the first time.
Key responsibilities
• Accurate identification of customer needs and accurate repair order preparation.
• Take all steps to address, resolve and follow up all customer complaints in the shortest time possible.
• Update customers on progress of work and notify them of any changes to manage client expectations.
• Carry out post service follow ups to ensure that customers are fully satisfied with services rendered.
• Adhere to the Toyota Service Manual - Fix it right (Kodawari) and safety (Anzen) standards.
Educational and Experiential requirements
• Minimum of a Diploma in Automotive/Mechanical engineering
• At least 2 years' experience in the mobility/automotive industry - added advantage is customer interfacing experience.
Key competencies, skills and personal attributes
• Ability to drive and possessing a valid driving license.
• Good communication skills
• Interpersonal skills
• Ability to provide excellent customer service
• Conflict management
• Attention to detail
Application procedure
Interested and qualified, Click here to apply.
Posting Date: 2024-09-20
