Call Centre Staff Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 30 June 2024
Number of Jobs: 01
Hiring Entity: True North Consult Ltd
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| True North Consult Ltd |
Location: In Uganda
Job Details:
Responsibilities
• Handling Inbound and Outbound Calls
• Providing Customer Support
• Recording and Documenting Interactions
• Meeting Performance Metrics
• Continuous Learning and Adaptation
Person Specification
Education, Training, Skills & Experience Requirements
• Candidates should be already pre-screened and gone through interviews. (Share interview reports if available)
• Candidates must be below 28 years of age.
• Must be tech savvy, have basic office knowledge and able to use social media apps like Instagram, TikTok, X and facebook and must be trainable.
• Ability to empathize given most of our clients are patients.
• Candidates should be ready to sign a Non-Disclosure Agreement (NDA)
• Should be able to start by the 10th of June 2024.
• Out of the 10 candidates, the following should be able to speak the languages below:
• 2- Luganda+ Ateso+ Kuman
• 2- Luganda + Runyankore + Rukiga + Runyoro + Rutoro + Rukonjo
• 2- Acholi + Langi + Alur (Luo)
• 2- Luganda + Lusoga + Lugwere + Samia
• 2- Luganda + Lumasaba + Kupsabiny
Benefits
• Medical insurance cover for principal
• Lunch
• Transport beyond normal working hours
Application procedure
You can apply by submitting your cover letter and CV to exechire@truenorthafrica.com with subject line Contact Centre Staff by 24th June 2024 at 5pm All application documents Must be in either PDF or MS. Word.
Posting Date: 2024-06-21
