Head of Commercial Services Job at NCBA Bank

Head of Commercial Services Job

Work Hours: Full-time, 08 hours per day

Salary: Attractive

Job Deadline: 17 November 2023

Number of Jobs: 01

Hiring Entity: NCBA Bank

NCBA Bank

Location: In Uganda

Job Details:

Job Purpose Statement
Reporting to the Head of Technology & Operations, the purpose of the role is to strategically manage the Commercial Services function of the Country so as to ensure best practices are adopted and observed in corporate property management, country sourcing/acquisition services, supplier/vendor management, safety and healthy environment maintenance, transport and Courier services, bank records management and general administration activities oversight.

Key Accountabilities (Duties and Responsibilities)
Financial
• Expense management goals
• Property income targets
• Frauds & Operational Losses targets

Internal business processes
• Objective on property maintenance system
• Productivity or resource utilization standards or benchmarks
• Quality administrative support
• Quality procurement services
• Audit ratings
• ORSA ratings
• Implementation of change / investment projects or programs
• Sound administration Processes
• Standards for maintaining office equipment (SLAs)

Customer
• Property management service standards or benchmarks
• Timely Reporting
• Procurement TATs
• Complains Resolutions
• Staff Engagement
• Quarterly Contracts Reviews
• Learning and growth
• Continuous Development for both team and self
• Team Succession Planning

Ideal Job Specifications
Academic:
• Bachelor’s degree – Upper Second or GPA 3.0. (Preferably in Science or Business Related Courses)

Professional:
• Membership of related professional body.ie. PSBT

Desired work experience:
• Five years’ relevant post-qualification experience in a medium to large corporate organization.
• Proficiency in use of relevant MS Office applications.

Ideal Job competencies
Technical Competencies
• Leadership
• Team Performance Management
• Organization Development
• Property Management
• Governance
• Industry Knowledge
• Leadership to nurture and sustain employee satisfaction, and to manage changes.
• Performance Management to optimize own and team's productivity
• Organization development to effectively structure the unit for optimal performance
• Technical skills to effectively perform and/or guide performance of property management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Knowledge and experience in modern property management practices to provide visionary guidance on strategic changes to support business performance.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Keep informed on market trends and trade conditions on various supplies, projects and services

Behavioural Competencies
• Interpersonal Skills
• Self-empowerment
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.