Supervisor – Service Center Lira (Service Center Manager) Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 15 July 2022
Number of Jobs: 02
Hiring Entity: MTN Uganda Limited
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| MTN Uganda Limited |
Location: In Uganda
Job Details:
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Positions;
Reports to: Senior Manager – Service Center Operations
Functions:
• Champion and implement all Customer Experience projects / plans in the assign region
• Drive service excellence and sales activity in all service centres within the Sales Business unit
• Handle the resolution of escalated branch issues within the region
• Manage customer traffic into the branches in the region
• Manage third party employees assigned to branches in the region
Coach, mentor and motivate branch staff in an effort in an effort to achieve assigned sales targets and maintain optimal employee service satisfaction levels within the region
• Ensure availability of stock for the teams in the region
• Responsible for overseeing all branch functions and overall customer experience
• Ensure logistics are available for the team deliver on their targets
• Conduct branch scheduled visits & spot checks in the region
• Liaisie with the Touch Point teams in ensuring service standards are maintained
• Prepare business reports (Weekly, monthly and quarterly)
• Support and drive all companywide business initiatives in the assigned region
• Support HR in conducting interviews for selection of staff in the Service Centre under the region
• Conduct performance review discussions for the team in the region bi annually
• Implement Enterprise Business Unit strategies in the Service Centres
Education:
Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.
Experience:
At least 5 years’ experience in a customer service and people management.
Training:
Introductory Project Management
Report Writing
Sales and Customer Service
Behavioural qualities:
• Ability to manage self and be a team player, good conflict management, take and manage accountability
• Energy & Drive – Innovative, takes initiative, results oriented, and develops self consistently
• Interpersonal skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal skills – trustworthy, integrity and ethical in dealings
• Operating skills – Ability to focus on priorities and plans, and share knowledge effectively
• Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organisation
• Skill in resource management
• Presentation skills
General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
Driver’s license
Corporate propriety
Flexibility to travel (local/regional)
Constant pressure to meet extremely tight deadlines
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.
Application procedure
Submit your CV and Application on Company Website : Click Here
Posting Date: 2022-07-27
 at MTN Uganda Limited){kind=link}