Manager - MoMo Pay Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 26 August 2025
Number of Jobs: 01
Hiring Entity: MTN-Uganda
 |
| MTN-Uganda |
Location: In Uganda
Job Details:
Mission/ Core purpose of the Job
Deliver the overall management of the digital Retail payments ecosystem for the Merchant segment.
Responsibilities
Main Job Functions:
- Manage the MoMo payments roadmap for merchant segment (Local FINCO).
- Manage relationships with internal partners and third parties to scale the informal and formal merchants’ growth opportunity.
- Manage the end-to-end design of the merchants’ value propositions to ensure alignment to target customer expectations.
- Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives.
- Deliver effective key processes (e.g. onboarding, liquidation etc.) to scale merchant base per set targets and SLA agreements.
- Liase with Customer interfacing teams to resolve merchant complaints and put in place a framework for continuous improvement of the merchant proposition.
- Work with internal stakeholders to monitor the performance of existing products, cost effectiveness to drive healthy contributory margins & pricing to ensure product/service uptake and profitability.
- Utilise data driven approach to deliver product , sector and insights and short to medium term plans.
KPA Quality Standards/Measures
- Manage and implement the merchants’ product roadmap
- Design of effective key process merchant ecosystem to deliver quality and efficiency within standards and SLAs.
- Monitor performance of merchants; value, Volume and Revenues.
- Work with external and internal partners to deliver brand building and awareness programs to support merchants.
- Follow up on closure of identified service gaps.
- Develop product growth strategies aimed at increasing revenues
Qualifications
Education:
- Bachelor’s degree or equivalent from a recognized university.
- Proficient with MS Office applications especially Excel and Power Point.
Experience:
- A minimum of 5 years’ experience in Sales, Marketing, Customer experience or related business functions.
- Prior experience in the Payments system organization will be an added advantage.
Competencies
- Knowledge of Company financial systems and procedures.
- Strong analytical skills.
- Creative and Observant
- Ability to meet deadlines.
- Can take initiative.
Behavioral Attributes
- Self-motivated
- Decisive
- Independent but a team player
- Customer oriented.
- Alert to environment changes and trends.
- Good attitude and adaptable.
- Must have attention to details.
Application procedure
Interested and qualified? Click here to apply
Posting Date: 2025-08-21
