SD Specialist Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 17 July 2025
Number of Jobs: 01
Hiring Entity: Mogo
 |
| Mogo |
Location: In Uganda
Job Details:
RESPONSIBILITIES:
Ticket Management:
- Monitor and manage incoming service desk tickets in Jira.
- Categorize, prioritize, and resolve tickets based on SLA.
- Update tickets with accurate troubleshooting steps, resolutions, and status changes.
Technical Investigation & Support:
- Execute SQL/database queries to support troubleshooting and data validation.
- Provide first-level and intermediate support for ERP-related issues.
- Collaborate with users to gather clear issue descriptions and context.
Bug Reporting & Escalation:
- Identify potential system defects and escalate to development teams with clearly documented bug reports.
- Track progress of escalated issues and keep stakeholders informed.
Documentation:
- Maintain accurate records of known issues, resolutions, and standard operating procedures.
- Contribute to the internal knowledge base and support documentation.
Stakeholder Communication:
- Provide regular updates to requesters and teams on issue status.
- Coordinate with developers, QA, and infrastructure teams for resolution of complex issues.
QUALIFICATIONS:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 2+ years in a technical support, service desk, or application support role.
- Proficient in Jira (or other ticketing systems).
- Working knowledge of relational databases and SQL for troubleshooting.
- Familiarity with ERP systems (e.g., Odoo, SAP, Dynamics) is a strong advantage.
- Strong problem-solving, documentation, and communication skills.
- Ability to prioritize and handle multiple tasks in a high-pressure environment.
Application procedure
Do you meet the role's requirements? Apply via careers@mogo.co.ug by July 17, 2025.
Posting Date: 2025-07-01
