Customer Service Agent Job at ENGIE Energy Access

Customer Service Agent Job


Work Hours: Full-time, 08 hours per day

Salary: Attractive

Job Deadline: 13 April 2025

Number of Jobs: 01

Hiring Entity: ENGIE Energy Access


ENGIE Energy Access

Location:  In Uganda

Job Details:

Engie Energy Access prides itself on always putting the customer first; the Customer Service Agents are at the forefront of providing world class customer service to our EEA customers across Uganda. The role will run temporary for a period of 3 months, it will deal with customer repayment and help resolve customer complaints while giving the best possible customer experience and going beyond their call of duty when required.     

Responsibilities 

Creating a Positive Customer Experience  

  • Make outgoing calls to EEA customers to attain given work targets  
  • Be empathetic and compassionate while dealing and managing customers complaints  
  • Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA.  
  • Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.  
  • Endeavor to give all EEA customers great end to end customer experience  
  • Relationship management to increase client retention  
  • Always enter accurate and honest information into the EEA data systems.  
  • Capture data of high quality that can be used to better serve our customers.  

Product Knowledge  

  • Learn all product details, specifications, prices, and capabilities to be equipped with all product information.  
  • Always provide accurate product information to customers  
  • Should be able to demonstrate an in-depth understanding of the customer finance agreement  
  • Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.  

Administrative and Team Building  

  • Escalate unresolved issues or questions to your immediate supervisor.  
  • Support in building EEA conducive environment for both internal and external customers  
  • Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience  

Any other duties as may be assigned from time to time


Knowledge and Skills 

Experience  

  • Conversant with use of computers    
  • Excellent interpersonal skills    
  • Should demonstrate both verbal and written communication (English)   
  • Ability to work in teams or independently   
  • Critical thinking skills (ability to think outside the box)   
  • Good problem-solving skills (solutions oriented)    
  • Good influencing and negotiation skills    
  • Flexibility with ability to work under pressure to meet deadlines    
  • Willingness and desire to learn new ideas   

Qualifications:  

  • Degree or diploma in a relevant field from a recognized institution   

Language(s):   

 Must speak any of the following language combinations 

  • Luganda +Ateso +Kakwa+ Kumam  
  • Luganda+ Runyankore+ Rukiga+ Kinyarwanda  
  • Luganda + Runyoro+ Rutoro + Rukonjo  
  • Acholi + Langi + Alur (Luo)  
  • Lugbara + Madi  
  • Luganda + Lusoga+ Lugwere+ Samia  
  • Luganda + Lumasaba  
  • Kupsabiny +Lumasaba  

Technology:  

  • Strong IT skills, especially Microsoft Office Packages (Forms, Excel, PowerPoint) and Fenix DB and Power hub 

Application procedure

Interested and qualified? click here

Posting Date: 2025-04-05

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