Customer Service Agent Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 13 April 2025
Number of Jobs: 01
Hiring Entity: ENGIE Energy Access
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| ENGIE Energy Access |
Location: In Uganda
Job Details:
Engie Energy Access prides itself on always putting the customer first; the Customer Service Agents are at the forefront of providing world class customer service to our EEA customers across Uganda. The role will run temporary for a period of 3 months, it will deal with customer repayment and help resolve customer complaints while giving the best possible customer experience and going beyond their call of duty when required.
Responsibilities
Creating a Positive Customer Experience
- Make outgoing calls to EEA customers to attain given work targets
- Be empathetic and compassionate while dealing and managing customers complaints
- Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA.
- Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
- Endeavor to give all EEA customers great end to end customer experience
- Relationship management to increase client retention
- Always enter accurate and honest information into the EEA data systems.
- Capture data of high quality that can be used to better serve our customers.
Product Knowledge
- Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
- Always provide accurate product information to customers
- Should be able to demonstrate an in-depth understanding of the customer finance agreement
- Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Administrative and Team Building
- Escalate unresolved issues or questions to your immediate supervisor.
- Support in building EEA conducive environment for both internal and external customers
- Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience
Any other duties as may be assigned from time to time
Knowledge and Skills
Experience
- Conversant with use of computers
- Excellent interpersonal skills
- Should demonstrate both verbal and written communication (English)
- Ability to work in teams or independently
- Critical thinking skills (ability to think outside the box)
- Good problem-solving skills (solutions oriented)
- Good influencing and negotiation skills
- Flexibility with ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas
Qualifications:
- Degree or diploma in a relevant field from a recognized institution
Language(s):
Must speak any of the following language combinations
- Luganda +Ateso +Kakwa+ Kumam
- Luganda+ Runyankore+ Rukiga+ Kinyarwanda
- Luganda + Runyoro+ Rutoro + Rukonjo
- Acholi + Langi + Alur (Luo)
- Lugbara + Madi
- Luganda + Lusoga+ Lugwere+ Samia
- Luganda + Lumasaba
- Kupsabiny +Lumasaba
Technology:
- Strong IT skills, especially Microsoft Office Packages (Forms, Excel, PowerPoint) and Fenix DB and Power hub
Application procedure
Interested and qualified? click here
Posting Date: 2025-04-05
