Recovery Officer Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 15 October 2023
Number of Jobs: 01
Hiring Entity: Future Options
 |
| Future Options |
Location: In Uganda
Job Details:
Knowledge, Skills & Competences
• Good communication skills
• Proficiency in computer applications
• Inter-personal skills
• Mathematical & Analytical skills
• Negotiation skills
Responsibilities
Duties and responsibilities:
• Ensure efficient customer service delivery by attending to customer queries/complaints with utmost care/service, review repayment problems and recommend way forward.
• Retrieval Make customer follow up calls and submit periodic call reports, repayment proposals, and diarize follow ups.
• Maintain a register of files in watch list /default/arrears and submit daily reports
• Manage stakeholders in the loan recovery process, customers, branch managers and debt recovery companies
• Analyze loans in arrears/default and recommend appropriate plan of action
• Preparation & Submission of credit recovery returns within the set timelines.
• Retrieve and check daily recovery reports
• Maintain credit support files, records and documents in an orderly manner, filter files for newly downgraded accounts and any other missing files for NPL cases.
• Ensure that interest rates are correct as per asset class.
• Update Insurance premiums for premises on properties charges for defaulting customers
• Conduct customer and branch visits in consultation with branch managers for defaulting customers.
Qualifications
• Minimum of a Bachelors’ degree preferably in a Business field
Details of experience
• Minimum of 3 years’ experience in Loan Recovery in the Banking industry, in a BoU regulated financial entity
Application procedure
Interested candidates should send their CVs to racheal@futureoptions.org not later than Sunday 15th October 2023 by 5 pm.
Application deadline: 2023-10-15
Posting Date: 2023-10-07
