Sales / Service Consultant Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 15 August 2023
Number of Jobs: 01
Hiring Entity: Standard Bank
 |
| Standard Bank |
Location: In Uganda
Job Details:
JOB DESCRIPTION
To generate sales leads and take demand from personal customers for any banking matters ranging from product questions to customer account activities in order to deliver a positive client experience.
• Assesses client service requirements and resolves accordingly.
• Generates sales leads, builds new and maintains existing customer relationships for walk-in customers.
• Create, update/amend and migrates customer profiles on the appropriate bank digital channels as per laid down procedures.
• Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
• Logs all queries, complaints and Queries on Salesforce.
• Follow up on pending queries logged for resolution and closure
• Resolves customer account amendment requests (e.g. contact and address as well as identification information, and account query resolution) as per defined procedures.
• Receives and verifies account amendment requests and uploads on CIMs for action by AMU (account changes, reactivation, freeze/unfreeze and lien marking).
QUALIFICATIONS
• An Undergraduate / Bachelors Degree in Business, Finance or any related field
• At least 3 years work experience in sales or customer service
• Previous experience in branch banking or contact center environment with good understanding of bank processes, policies and products.
ADDITIONAL INFORMATION
Behavioral Competencies:
• Checking details
• Meeting Timescales
• Following Procedures
• Producing Outputs
• Upholding standards
Technical Competencies:
• Customer Understanding
• Product Knowledge
• Client Servicing
• Cross and Up-Selling
• Heart of Customer Experience
Application procedure
Interested and qualified? Click here to apply
Posting Date: 2023-08-04
