After Sales Coordinator Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 12 July 2025
Number of Jobs: 01
Hiring Entity: Q-Sourcing
 |
| Q-Sourcing |
Location: In Uganda
Job Details:
Job Purpose:
The After-Sales Coordinator will oversee all after-sales support functions, including customer inquiries, service requests, and warranty claims. The role requires excellent problem-solving skills, strong communication, and the ability to ensure a smooth and efficient after-sales experience for customers. The ideal candidate will play a key role in maintaining brand reputation by ensuring timely and effective resolution of after-sales issues.
Duties and Responsibilities:
- Customer Support & Complaint Resolution:
- Serve as the primary contact for after-sales service inquiries and complaints.
- Ensure prompt resolution of customer issues related to product performance, servicing, or defects.
- Coordinate with internal teams and suppliers to provide timely solutions.
- Maintain strong relationships with customers to ensure satisfaction and loyalty.
- Warranty & Repairs Management:
- Process and track warranty claims, ensuring compliance with warranty policies.
- Coordinate product repairs and replacements with service centres and suppliers.
- Maintain records of service requests and warranty claims for reporting and analysis.
- Follow up on repair status and ensure customers receive timely updates.
- Coordination with Service Teams & Suppliers:
- Liaise with service technicians, suppliers, and logistics teams to facilitate repairs and part replacements.
- Ensure service teams follow set procedures for troubleshooting and repairs.
- Work closely with sales and warehouse teams to manage product exchanges and replacements.
- Reporting & Process Improvement:
- Monitor after-sales performance and generate reports on common issues, resolution times, and customer feedback.
- Identify trends in product defects and communicate insights to management and suppliers.
- Recommend improvements to enhance the efficiency of after-sales processes.
Requirements
Experience and Qualifications:
- Diploma/Degree in Business Administration, Customer Service, Supply Chain, or a related field.
- Minimum 3–5 years of experience in after-sales service, customer service, or a related role.
- Strong understanding of warranty policies, repairs, and customer support processes.
- Excellent problem-solving, communication, and conflict resolution skills.
- Ability to work with CRM systems, service management tools, and ERP software.
- Strong organizational skills and attention to detail.
- Ability to multitask and work under pressure to meet customer expectations.
Application procedure
Interested and qualified? Click here to apply
Posting Date: 2025-07-08
