Reservations Agent Job
Work Hours: Full-time, 08 hours per day
Salary:
Attractive
Job Deadline: 13 June 2025
Number of Jobs: 01
Hiring Entity: Latitude 0 Kampala
 |
| Latitude 0 Kampala |
Location: In Uganda
Job Details:
At Latitude 0° Hotel, we are committed to delivering exceptional guest experiences from the very first interaction. Join our team and play a crucial role in creating memorable stays for our guests.
Role Overview
As a Reservations Agent, you will be the first point of contact for our guests, handling bookings, inquiries, and providing outstanding service to ensure a seamless reservation process. Your attention to detail and hospitality skills will contribute to our reputation for excellence.
Key Responsibilities
- Manage guest reservations, modifications, and cancellations efficiently.
- Respond promptly to booking inquiries via phone, email, and online channels.
- Coordinate with the Front Office team to ensure smooth check-in/check-out processes.
- Maintain accurate records of reservations and guest preferences in the PMS.
- Assist in upselling room categories and promoting hotel amenities.
- Provide exceptional customer service to resolve any booking-related issues.
Qualifications & Skills
- Experience: 3+ years in hotel reservations or front office operations.
- Education: Diploma in Hospitality Management or a related field.
- Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
- Soft Skills: Strong communication, organizational, and relationship-building abilities.
- Attributes: Detail-oriented, proactive, and guest-focused.
Application procedure
Send your CV and a brief cover letter to 0hr3@thelatitudehotels.com by 13th June 2025.
Posting Date: 2025-05-31
